RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You’ll also need the receipt, proof of purchase or order number.

To start a return please contact us at enquiries@carehome-photofurnishings.co.uk. Returns will need to be sent to the following address:

RETURNS, Care Home Interiors
Woodlea Farm
Station Approach
Medstead
HANTS
GU34 5EN

If your return is accepted and your item is faulty, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at enquiries@carehome-photofurnishings.co.uk

Exceptions / non-returnable items
Custom products (such as special orders or personalized items) cannot be returned, unless faulty. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues
Occasionally things go wrong, please inspect your order upon receipt and contact us within 7 days if the item is defective, damaged or if you have received the wrong item.

Exchanges
The fastest way is to return the item you have and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at enquiries@carehome-photofurnishings.co.uk